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Website Usability Guidelines

Website Links

Follow these usability recommendations:

  • Link Labels - To avoid confusion, use link labels that clearly differentiate one link from another. User should be able to look at the link and get a feel for the destination subject matter. Using the click here link does not tell anything about the destination page.

  • Related Links - E-commerce websites should provide links that are related to the primary product when additional information is required. For example: warranty, unique features, new promotions, etc.

  • Match Link - Page with Destination Page - Make the link text consistent with the title or heading on the destination page. Remember, users want to know where they are on the website.

  • Avoid Misleading Links - User have been trained that an active link is underlined and usually blue. To avoid confusing do not use an underline for any other purpose except for an active link.

  • Test Links Vs. Graphic Links - In general, text links are preferred by most users, they download faster, and are easy to recognize. A company logo usually has a link to the homepage and is understood by most users.

 
 

  • Use Point and Click - Pointing-and-Clicking is preferred rather than mouse over when selecting menu items from a cascading menu structure. The Point and Click method takes 18% less time, reduces errors, and is preferred by all users.

  • Link Text Length - Make text long enough to be understood, but not so long the that the text wraps around. Wrapping makes the text link difficult to read.

  • Indicate External Links - Indicate to the user if the link will move to another page on a different website. When this action is not used the user will become confused and will exit the website.

  • Help Links - Use links to provide definition and descriptions to clarify technical concepts and unique product features.

  • Link Colors - Most users expect active links to be blue and purple as a visited link.

  • Embedded Links - When using embedded links, the link text should accurately describe the link's destination. Users tend to avoid the text around an embedded link.

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